FAQ

HOW DO I FIND A NAME?

Most of you don't need this advice as you already directly navigated to the name that interests you by typing it into your browser! 

For the rest of you, the best way to find a name is to keep an open mind and simply browse our name gallery. There are only a few hundred names, so it won't take you too long.

However, if you prefer, then you can also filter the names by any combination of category, extension or keyword. Please keep in mind that you may miss many great names by searching this way. That's why we do not recommend this.

Whenever you find a name you like, then click on the 🧡 to shortlist it. After you are done browsing, evaluate the list of names on your shortlist and select your favorite.

HOW DO I BUY A NAME?

Simply click on the "Buy now" or the "Or Make an offer" button and follow the instructions provided. In the latter scenario we will respond as soon as possible either accepting your offer, or typically, with a counter offer. Please submit a reasonable offer taking into account that our domains are premium domains. DNACADEMY provides some information on domain name valuations. Once we have negotiated a price, or if you originally clicked the "Buy now" button, then we proceed to the transaction phase.

WHAT DO I GET WHEN I BUY A NAME?

You get the brand name and the matching domain name. We transfer the domain name to your account at the domain name registrar of your choice. The transfer of the domain name can take up to 2 days if transferring between accounts at the same registrar. If transferring between accounts at different registrars then the transfer can take up to 7 days.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We use the world-renowned escrow service Escrow.com to facilitate name transactions. Escrow.com ensures that the transaction proceeds seamlessly and that both the buyer ("you") and the seller ("us") are protected. Escrow.com is the de facto industry standard. You can read more about how escrow helps and how a domain name escrow works.

Wire transfers are usually the most common, economic and convenient method of payment. However, Escrow.com does provide a variety of payment options. Also, a payment plan option known as secure domain name holding is available for certain domains to help you with financing the purchase over a period of time.

If you prefer we can also initiate a transfer through the Afternic platform (a GoDaddy company). However, please be aware that the overall cost will be higher due to the extra fees that they charge.

For some lower priced domains we also provide the option of using a PayPal account.

CAN I GET THE LOGO?

You do not receive the logo that is shown alongside the name in our gallery. The reasons are:

  1. We like to stick to what we are best at: great naming.
  2. The majority of our names are brandable and could be used for different businesses in different industries.

If you really love the logo accompanying the name then feel free to take the concept. You can reproduce a vector graphics format yourself or hire a professional graphic designer to do it for you.

DOES MY NAME COME WITH A TRADEMARK?

It is impossible for our names to include trademarks as they can only be issued when a company or individual actively utilizes the mark in trade with a specific:

  1. Class of goods or services.
  2. Geographic location.

Prior to purchasing a name, we advise you to perform a trademark search. If you are based in the United States then the USPTO trademark basics is a great place to start. If you are located in another country then please consult your country's trademark website. The WIPO Global Brand Database is another excellent resource to check for trademarks across the globe.

With all that being said, most of our names do not have registered trademarks in the United States. However, new trademarks are registered every day, so please do your due diligence prior to purchasing a name. If you are in any doubt then seek the advice of an intellectual property attorney.

WHAT IS YOUR REFUND POLICY?

Technically refunds and exchanges are not possible after an escrow transaction has been completed. However, we do all we can to ensure your satisfaction during the purchasing process. In rare circumstances, we may be willing to initiate a new escrow transaction, where we are the buyer and you the seller. You would have to request this within 5 days of receiving the domain in your registrar account. You would be responsible for the escrow fees for both transactions.